![]() Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.The top three skills that recruiters tend to look for in a Call Centre Agent are: Attending training sessions to continuously improve knowledge and performance.Taking opportunities to upsell to customers.Managing social media and third-party review sites. ![]() You may also be expected to take on responsibilities like:
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